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A&B’s New Operational Guidelines

For the past months, we have all come together to navigate through these challenging times.  With patience and continued creativity, we were able to provide service to our clients and customers even though our physical office and warehouse were closed.  Following the health and safety guidelines from The Province of British Columbia, the A&B Family are happy to announce that we re-opened our doors as of June 1st!  To ensure that all our customers and staff are kept safe, we have implemented NEW operational guidelines that are compliant with the BC Health authority and WorkSafe BC requirements:

  1. Advisory signs from Health Ministry of BC are posted at all entrances, staff areas, and bathrooms.
  2. All staff have proper PPE in place:
    • Office: plexi barriers at desks, gloves, sanitizers, and masks as needed
    • Delivery Team: sanitizer, gloves, coverall suits, face shields
    • Staff are trained on how to safely dispose of one-time use PPE (gloves, masks, etc.)
  3. Operating Hours:
    • Phone lines are actively open during regular business hours (Monday – Friday, 8 am – 5 pm; Saturdays, 8 am- 4 pm)
    • Reduced Warehouse operating hours (Monday – Friday, 9 am – 3 pm)
  4. Deliveries & Pick-Ups:
    • All deliveries will be contactless.
    • All deliveries will be made curbside/to a loading bay as team members will not enter any homes/businesses (beyond a loading bay)
  5. Customer Pick-Ups:
    • All pick-ups and returns must be scheduled with our office in advance during our warehouse operating hours (Monday – Friday, 9 am – 3 pm)
    • Customers are required to load/unload the rentals into/out of their own vehicle
  6. Returns:
    • Customers are asked to rinse tableware (dishes, cutlery, glassware, serving platters/trays/utensils) prior to return/pick-up.
    • Rentals are thoroughly sanitized before being put back into stock.
  7. General:
    • Showroom/Warehouse (including bathrooms) are currently closed to the public and to customers. We encourage customers to place their orders over the phone or request a quote through our website.
    • Customers will need to contact our office to schedule appointments for pick-ups and returns.
    • Customers are required to wear a mask and complete self declaration forms if they enter the building. Signs are posted at all points of entry.
    • Hand-sanitizing stations are placed at all points of customer contact (i.e. loading bays, showroom, etc.)
    • Common areas and high touch surfaces are scheduled for sanitization regularly throughout the day.
    • Social distancing regulations are being followed with all employees and customers
    • All staff are submitting self-declarations regarding their health. Any employees that are showing any symptoms are encouraged to self-monitor and/or self-isolate and to contact their health care provider or Health Link BC.