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A&B’s New Operational Guidelines (Updated Jan 04, 2021)

For the past months, we have all come together to navigate through these challenging times.  With patience and continued creativity, we were able to provide service to our clients and customers even though our physical office and warehouse were closed.  Following the health and safety guidelines from The Province of British Columbia, the A&B Family are happy to announce that we re-opened our doors as of June 1st!  To ensure that all our customers and staff are kept safe, we have implemented NEW operational guidelines that are compliant with the BC Health authority and WorkSafe BC requirements:

  1. General
    • Advisory signs from Health Ministry of BC are posted at all entrances, staff areas, and bathrooms.
    • All staff have proper PPE in place:
      • Office: plexi barriers at desks, gloves, sanitizers, and masks as needed.
      • Delivery Team: sanitizer, gloves, coverall suits, face shields.
      • Staff are trained on how to safely dispose of one-time use PPE (gloves, masks, etc.).
    • All staff are submitting daily self-declarations regarding their health.  Any employees that are showing any symptoms are encouraged to self-monitor and/or self-isolate and to contact their health care provider or Health Link BC.
    • Social distancing regulations are being followed with all employees and guests.
    • Hand-sanitizing stations are placed at all points of customer contact (i.e. loading bays, showroom, etc.).
  2. Sanitation
    • Common Areas and high touch surfaces are scheduled for sanitization regularly through the day (doors, bathrooms, lunchroom, etc.).
    • Trucks are sanitized at the end of each day of use.
    • Rentals are thoroughly sanitized and cleaned before being placed back into stock.
  3. Operating Hours:
    • Phone lines are actively open during regular business hours (Monday – Friday, 8 am – 5 pm; Saturdays, 8 am- 4 pm).
    • Reduced Warehouse operating hours (Monday – Friday, 9 am – 3 pm).
    • All pick-ups and returns must be scheduled with our office in advance during our warehouse operating hours (Monday – Friday, 9 am – 3 pm).
  4. Deliveries & Pick-Ups:
    • All deliveries will be contactless.
    • All deliveries will be made curbside/to a loading bay as team members will not enter any homes/businesses (beyond a loading bay).
    • Customers are encouraged to sign the rental contract electronically prior to their order being delivered.
  5. Customer Pick-Ups:
    • Showroom/Warehouse (including bathrooms) are currently closed to the public and to customers. We encourage customers to place their orders over the phone or request a quote through our website.
    • Customers are encouraged to sign the rental contract electronically prior to picking up their order.
    • Customers are required to wear a mask when pick-up their order.
    • Customers are required to load/unload the rentals into/out of their own vehicle.
  6. Returns:
    • Customers are required to wear a mask when returning their order.
    • Customers are asked to rinse tableware (dishes, cutlery, glassware, serving platters/trays/utensils) prior to return/pick-up.
  7. Guests and Contractors:
    • All guests are required to wear a mask and complete self declaration forms if they enter the building. Signs are posted at all points of entry.
    • Hand-sanitizing stations are placed at all points of customer contact (i.e. loading bays, showroom, etc.).
    • Social distancing regulations are being followed with all employees and guests.
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A & B FAQ’s: Requesting a Quote

A & B gets a lot of quote requests throughout each year.  Our Event Specialist, Angela, will take you through some of the most common customer questions and will offer some tips to make your experience a smooth one.

What is the best way to request a quote?

This really depends on your preference!  You can call our office (604-879-5281), email our general inbox ([email protected]), or submit a quote request through our website.

Keep in mind that we do get a lot of requests.  If your event is within the next five business days, do not submit an online request or send an email.  The fastest way to get a quote or place an order is to call our office and speak with someone directly.

How do I confirm my quote?

You’ll need to call our office to confirm your quote to a reservation.  We require a valid credit card number, expiry date, and CVV code.

What is the difference between a quote and a reservation?

A quote means you just receive pricing on the items and services you are interested in.  All the items you inquired about are subject to availability until you confirm your reservation with a credit card.

A reservation means that the items you need are booked and no one else can reserve them.  Don’t forget: all online submissions and email requests are classified as quotes until you confirm the reservation with our office!

Is your pricing online for a 24-hour period only?

All the pricing listed online is for a 1-to 3-day period.  This means that if your event is on a Wednesday, you can have the rentals from Tuesday to Thursday at the same price.  This is also applicable for weekend rentals from Friday to Monday.

What if I need the rentals for more that 1 day?

We offer weekly and monthly rates for rentals.  If the items are available, you can book an order for an extended period.  The final rate will depend on the length of time for which you need the rentals.

Can I pick-up the order or have it delivered?

If you have a vehicle that can accommodate the rental items, you are welcome to pick up and/or return your order to/from our office Delivery and pick-up services are available during our regular business hours and pricing varies depending on timing and location.

If you are sending an email for a quote or submitting an online quotation request, please indicate if you require a delivery and/or pick-up.  Please include the event address so we can make sure that we quote you the correct pricing.

Do you carry any other inventory aside from other than what’s listed online?

Other than a small selection of disposable resale items like paper napkins and tealights, our entire rental inventory is listed online!  We’re constantly updating our website when new items arrive so check our homepage to see what’s new.  It’s always a good idea to browse through our site to see if we carry what you are looking for before you send an email inquiry.

Do you have any other tips?

The more information you can include in your email or online request, the better!  Providing billing information, event timing, and delivery/pick-up timing and location, will help up put together a comprehensive quote for you.

Once you’ve sent your request in, it may take a few days to hear back depending on the volume of requests that we have received.  We prioritize the requests by event date and will do our best to touch base with you as soon as we can.

If you need to make changes to an existing quote, do not submit a new quote request online since that will just generate a duplicate quote and could lead to errors.  If you are already communicating with one of our Event Specialists, it’s best to email or call them directly.

Occasionally, there may be a technical glitch where we may not have received your request.  If you haven’t heard back in a week, make sure to double-check your junk mail and then follow up with us!

Happy Planning!

~ Angela Cruz